All requests for work, both billable and non-billable, are entered to the system as Work Requests. Once the Work Request gets approved it becomes a Work Order.
Emergency issues are immediately approved and dispatched for repair.
The vast majority of unscheduled/non-billable EMERGENCY work is handled by calling the Facilities and Operations Department directly.
If you are not sure whether your request is billable or not, please call the Facilities and Operations Department.
Some groups within Hofstra University require direct access to the WOS and have the ability to enter work requests, obtain status of open requests, and generate reports concerning work requests. If you feel that you need direct access to the WOS, please contact the Facilities
and Operations IS Manager directly.