Frequently Asked Questions

1. What does a Student Ombudsperson do?
   The Student Ombudsperson works to solve problems, allay frustrations, and to advise students requesting help, either before or after existing resources/practices are used. In addition, the Student Ombudsperson offers guidance, advice and interpretation while working with the student in pursuit of a resolution. The Student Ombudsperson will:
   • refer students to the appropriate offices
   • investigate concerns
   • recommend further inquiry
   • help to mediate a resolution, in some instances
   • explain University policies and procedures
   
   
   
2. What is the Student Ombudsperson NOT able to do?
   The Student Ombudsperson cannot:
   • offer legal advice
   • make decisions for you
   • replace or bypass existing channels
   • instruct any University office to change a decision
   • establish penalties
   • ignore rules and regulations
   • handle formal grievances or legal issues
   
   
   
3. Why/when should I contact the Student Ombudsperson?
   Students should consider contacting the Student Ombudsperson when they:
   • are unsure of an existing policy or believe that a procedure or regulation has been applied unfairly
   • want to discuss a situation confidentially with someone knowledgeable about University policies to decide whether or not to take action
   • want to learn more about specific resources available to them
   • want to know what alternatives might be available to them
   • are simply unsure of who to contact to discuss a problem
   
   
   
4. What happens during/after my visit to the Student Ombudsperson?
   The Student Ombudsperson will listen carefully to you and work to fully understand your concern and goals. Relevant regulations and/or policies will be discussed in an effort to help develop and address your options. With your approval, the Student Ombudsperson will reach out to the appropriate personnel on your behalf in pursuit of a resolution. Follow-up discussions will take place relevant to your situation, and outcomes will be shared when appropriate. Keep in mind that YOU are in control of the process - and can rescind your request for assistance at any time.
   
   
5. What are the most common issues presented to the Student Ombudsperson?
   Common concerns presented to the Student Ombudsperson relate to:
   • policy discrepancies/interpretation
   • conflicts with students and/or employees
   • miscommunication
   • fear of retaliation or unfair treatment
   • financial aid, advisement or residential life concerns
   
   
   
6. Do I need an appointment?
   Although appointments are not necessary, it is preferred that you contact the Office of the Student Ombudsperson to schedule a meeting in advance. This ensures that your concern will be given the undivided attention it deserves. Nonetheless, every effort will be made to accommodate walk-ins.
   
   
7. What should I bring with me?
   You must provide photo identification (preferably your Hofstra ID) before a conversation related to your question/concern can begin. It is suggested that you bring paperwork you feel is related to and/or in support of your concern, as well as any other items or pieces of information you want to share.