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GroupWise FAQ's

How do I send an e-mail from GroupWise?

  1. Click the New Mail button on the toolbar

    or
    Go to the File menu > New > click Mail.


  2. In the To box, type a username > press Enter. Repeat for additional users. If necessary, type usernames in the CC and BC boxes.

    or
    To select usernames from a list, click Address on the toolbar > double-click each user > click OK.

  3. To change the From name (to another account or proxy), click the From button > click a name.

  4. Type a subject.

  5. Type a message.

    You can specify many options, such as making this message a high priority, requesting a reply from the recipients, and more, by clicking the Send Options tab.

  6. Include any attachments by clicking Attach a File on the toolbar.

  7. Click Send on the toolbar.

How do I forward my GroupWise e-mail to another e-mail address?


Click here to learn how to forward your GroupWise e-mail.

 

How do I check GroupWise e-mail from home?
How do I block or junk e-mail from a user?

Important:
Use Junk Mail Handling to decide what to do with unwanted Internet e-mail that is sent to your GroupWise® e-mail address. This includes all e-mail where the sender’s address is in the form of name@domain.com, name@domain.org, and so forth.

Junk Mail Handling does not apply to internal e-mail. Internal e-mail is e-mail where the sender is part of your GroupWise system and the From field shows only the name of the sender, not an Internet address as explained above. If you want to block or junk internal e-mail, you can use Rules.


  1. Right-click an item with an Internet address > click Junk Mail.

  2. Click Junk Sender.

    or
    Click Block Sender.

  3. Select Junk E-Mail From This Address or Block E-Mail From This Address.

    If you select Junk, the address is added to the Junk List. All future e-mail items from this e-mail address will be delivered to the Junk Mail folder. You can specify that the items in this folder be automatically deleted after <n> days. This folder is not created in the folder list unless a Junk Mail option is enabled or an address or Internet domain is added to the Junk List (which enables the Junk List option).

    If you select Block, the address is added to the Block List. All future e-mail items from this e-mail address will not be delivered to your mailbox.

  4. If the Junk List or Block List is not enabled, select Enable Junk List or Enable Block List.

At any time, you can click Tools > Junk Mail Handling > Junk List or Block List > New to add an e-mail address to the Junk List or Block List.

 

How do I find a user from the GroupWise address book?


Click the address book icon on the toolbar. Then place your cursor in the blank field next to Look for and type the user's last name. GroupWise will automically search for the user.

 

How do I view an attachment from an e-mail?

  1. Open the item containing the attachment.

  2. Right-click the attachment > click an option.

    or
    To view the attachment in the message pane of the item, click the attachment. To open the attachment, double-click the attachment.

    or
    If you cannot see an icon representing the attachment in your view, click File > Attachments > an option.

By default, GroupWise warns you if an attachment is larger than 1,000 KB (1 MB). To eliminate the warning message, click Tools > Options > Environment > Default Actions > deselect Warn If Larger Than. You can also adjust the attachment size at which the warning message is displayed.

 

How do I send an attachment via e-mail?

  1. Click the New Mail button on the toolbar

    or
    Go to the File menu > New > click Mail.


  2. Fill in the To, Subject, and Message boxes.

  3. Click Attach a File on the toolbar > browse to and select the file or files you want to send > click OK.

    To remove an attached file, right-click the attachment > Delete.

  4. Click Send on the toolbar.

Moving or deleting a file on a disk or network drive does not affect a file you've attached to an item and sent.

 

How do I create a group list so that I can send an e-mail to several users at once?

  1. Click the New Mail button on the toolbar

    or
    Go to the File menu > New > click Mail.

  2. Click the Address Button.

  3. If Look in location is not set to Novell GroupWise Address Book, click the drop down and select that option.

  4. Double-click the names of the users who you want added to your Group List.

  5. Click drop down next to the Save Group button and a list of address books will appear in a drop down. Click the address book that you want your Group saved to and a new window will immediately appear.

  6. Give the Group a name, and as an option you can add additional comments for information purposes. Click OK.

  7. Click OK.

How do I check to see if an e-mail was transferred to the recipient properly?


First, open the Sent Items folder. Right-click an item in your Mailbox or Calendar > click Properties.

 

How do I create a reply back e-mail rule when I’m out of the office for an extended period of time?


To create a vacation rule:

  1. Click Tools > Rules > New.

  2. Type a name in the Rule Name box, such as Vacation Rule.

  3. Click the When Event Is pop-up list > click New Item.

  4. Next to And Items Are, select Received. Make sure no other item source is selected.

  5. Do not make any selections under Item Types.

  6. Use Define Conditions to add specific information to your rule. The following are examples of using Define Conditions.

    If you want to set up the dates during which the rule is in effect. Click Define Conditions > click Delivered in the first drop-down list > click On or After Date in the second drop-down list > in the date field, select the date you are leaving on vacation. Click the End pop-up list > click And. On the new line, click Delivered in the first drop-down list > click On or Before Date in the second drop-down list > in the date field, select the date you are returning from vacation > click OK.

    If you want to make sure you reply only to items that are sent specifically to you (and not to list servers or newsgroups). Click Define Conditions > if you have already specified information in this dialog box, click the End pop-up list > click And. On the new line, click To in the first drop-down list > click [ ] Contains in the second drop-down list > in the next field, type your name as it displays in the To field of a mail message.

    If you want to make sure that you do not reply to items from yourself (possible through delayed delivery). Click Define Conditions > if you have already specified information in this dialog box, click the End pop-up list > click And. On the new line, click From in the first pop-up list > click [x] Does Not Contain in the second drop-down list > in the next field, type your name as it displays in the From field of a mail message > click OK.

    If you want to reply to internal items only. Click Define Conditions > if you have already specified information in this dialog box, click the End pop-up list > click And. On the new line, click From in the first drop-down list > click [x] Does Not Contain in the second drop-down list > in the next field, type @ > click OK.

  7. Under Then Actions Are, click Add Action > Reply.

    The Reply dialog box is displayed, showing Reply to Sender selected (you cannot select Reply to All). If you want your reply to include the sender's original message, select Include Message Received From Sender. Click OK.

  8. Type a message, for example:

    I will be out of the office from September 3-September 10. If you need assistance during this time, please contact Martha Robbins at extension 1234.

  9. Click OK.

  10. Click Save > verify that the rule has a check mark next to it, indicating that it is enabled > Click Close.

What do I use the cabinet for?


The Cabinet contains all your personal folders. You can rearrange and nest folders by clicking Edit > Folders. You can use the cabinet to organize e-mail in your personal folders.

 



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