| Why can’t
I log into the network? |
There may be several reason why you cannot log into the network. Here are
some possible symptoms to look for:
|
- Wrong context: Click the
Advanced button and verify your department in
the Context field.
- Unplugged network cable: The network
cable should be plugged in properly in the back of the computer and
on the network port. The network cable is distinguished by its gray
or blue color, and has an end similar to (but slightly larger than) a telephone
plug.
- Inactive port: Be sure that the port
is active. An inactive port will not give you access to Hofstra's network.
|
If you are still unable to connect after checking each symtom and need assistance, please contact the Help Desk.
|
| What does it mean
when the hourglass on a PC, or wristwatch (spinning pinwheel on OS.X) on
a Macintosh, does not disappear at log in? |
Your computer could possibly be frozen. In most cases restarting the computer
resolves this issue.
|
| What is my
home directory (personal network storage space) and where is it located?
|
Your home directory or F: drive is your personal network storage space
that only you can access. Most Hofstra users refer to the home directory
as their F: drive. Your F: drive can be used as storage to save documents
or files that can be accessed at anytime from the Hofstra network or via
Netstorage.
You can open your F: drive by opening My
Computer and is indicated
by your username followed by 'Hu11\Vol1\Users'
(F:).
|
Example: Biozzz
on 'Hu11\Vol1\Users' (F:)
|
| If I am low
on disk space can I request additional space?
|
If you receive a message "There is
not enough disk space. Delete one or more files to free disk space, and
then try again." Please try deleting unecessary files
and try saving again. If you require additional space and are unable to
delete files, please contact the Help Desk and a staff member will assist
you with increasing your disk space.
|
| How do I gain
access to a shared folder?
|
Please contact the Help Desk to place a request for access to a shared
area. Only the folder owner can authorize this request. No other person
that calls the Help Desk requesting access for other users, including
themselves, will be granted access to a shared folder.
|
| How can I request
a new shared folder?
|
Please contact the Help Desk to place a request for a new shared folder.
|
| Why can’t
I launch a program from my Novell Application Launcher?
|
In most cases an error messages will appear. Please note the error message
before closing the dialog box. Please try Verifying the program icon by
right-clicking the icon,
(i.e., Netscape Communicator 6.2.3), then left-clicking once on the word
Verify.
|
| Why do I continue
to receive an error message "Cannot get needed resources to launch
applications"? |
You may receive this error due to a disconnected or missing drive, (i.e.,
F: drive or K: drive). If that is the case, please call the Help Desk
and we will help you reconnect the drive.
|
| Why am I unable
to view my F: drive files? |
Try restarting the computer. If you do not
see your files after restarting the computer, this may be an indication
that the network is down.
|
| How do I change
my Network password? |
Your network password can be changed with these few simple steps. |
- Press Ctrl
+ Alt + Delete keys on the keyboard,
which will open a Network Security window.
- Click the Change
Password button.
- Type in the password
you currently use in the Old Password field, then type
a new password in the two fields which read New Password
and Confirm New Password.
|
| How do I move files
from the C: drive to the F: drive or a floppy disk? |
Moving files from one drive to another can be done through the following
steps:
- Double-click on the
My Computer icon.
- Double-click the
C: drive.
- Right-click on the file
desired to be moved and select Copy by left-clicking.
- Double-click the F:
drive.
- Right-click on any clear
space and select Paste by left-clicking.
|
