| |
| A.
GroupWise |
[A.1]
How do I create an address group in GroupWise?
[A.2] How do I set up and modify proxy rights
in GroupWise?
[A.3] How do I check my GroupWise e-mail
from home??
[A.4] How do I set an auto-reply in GroupWise?
[A.5] How do I set GroupWise to auto-forward to my home e-mail account?
|
| B.
Portal / Network Login |
[B.1]
How do I log in to the Portal, and can I log in from home?
[B.2]
Why do I get the message "username/password not found" when trying
to log in to the Portal? Updated!
[B.3] Someone else has logged
onto my workstation and it has been locked. How do I restart?
[B.4] I am attempting to
log in to Novell and received a "Tree or Server not found" error
message.
[B.5] What is my network ID and password?
[B.6] How do I change my password?
|
| C.
Network Topics |
[C.1]
I can't save to F:\ and/or S:\ because the drive is full.
[C.2] Why can't I see any icons to programs
that I use in the Novell Launcher, and why don't I have access to my F:\
or S:\drive? Updated!
|
| D.
Windows Topics |
[D.1]
How do I disable my screen saver?
[D.2] How do I change fonts in Windows?
[D.3] How do I find what computer model I have?
[D.4] How do I unlock
a workstation if another user is already logged in? Updated!
|
| E.
Hofstra Online Information System |
[E.1]
How do I check my roster on the Hofstra Online Information System?
[E.2] How do I enter grades on the
Hofstra Online Information System?
|
| F.
Blackboard Topics |
[F.1]
How do I access Hofstra Blackboard?
[F.2] How
do I archive classes in Blackboard?
[F.3] How do I export/import classes
in Blackboard?
[F.4] How do I make my class available
to my students in Blackboard?
[F.5]
How do I make my class available to my students in Blackboard? As an instructer,
what housekeeping tasks must I perform at the end of the semester to take
care of my Blackboard sites?
|
| G.
Software Applications
FAQs |
| |
|
|
|
GroupWise
|
| [A.1]
How do I create an address group in GroupWise? |
- Open the Address Book.
- Click the personal address book you want
to add this group to.
- Click New on the toolbar
> Group > OK.
- Type a name for the group.
- Type comments, such as a description of
the group.
- Click Add.
- Click To, CC, or BC >
double-click or Ctrl + click and drag the
users and resources for your group.
NOTE: If the users you want to add are in a different
address book, click the address book on the Look In drop-down list.
To filter the list of entries by contacts, groups, or resources, click
an option on the drop-down list.
- To add an entry that is not in an existing
address book, click New Contact > fill in the information
> click OK > double-click the entry.
-
Click OK
twice.
|
| [A.2]
How do I set up and modify proxy rights in GroupWise? |
To add and remove users in your Proxy List
Before you can act as a proxy for someone, that person must give you proxy
rights in his or her Access List in Options. The amount of access you have
depends on the rights you have been given. |
- In the Main Window or Calendar, click
File > Proxy.
or
Click the folder list header drop-down list (above the Folder
List; probably displays Online or Caching to indicate what mode of GroupWise®
you are running in) > click Proxy.
- To remove a user, click the name
> Remove.
- To add a user, type the name in the Name
field > click OK.
The user's Mailbox is opened. The name of
the person for whom you are acting as proxy is displayed at the top
of the Folder List.
If the user has not yet given you proxy rights in his or her Access
List, the name is added to the Proxy List but the user's Mailbox is
not opened.
- To return to your own Mailbox, click the
folder list header drop-down list > your name.
Removing a user from your Proxy List does not remove your rights to
act as proxy for that user. The user whose Mailbox you access must change
your rights in his or her Access List.
|
| To add and remove proxy names and
rights in your Access List |
- Click Tools > click
Options.
- Double-click Security
> click the Proxy Access tab.
- To add a user to the list, type the name
in the Name box > when the full name appears, click
Add User.
- Click a user in the Access List.
- Select the rights you want to give to
the user.
- Repeat Steps 4-5 to assign rights to each
user in the Access List.
You can select All User Access in the Access List to assign a default
set of rights to all users in the Address Book. For example, if you
want all users to have rights to read your mail, you would assign Read
rights to All User Access.
- To delete a user from the Access List,
click the user > Remove User.
- Click OK.
|
| [A3.]
How do I check my GroupWise e-mail from home? |
- Go to Web address http://my.hofstra.edu
(Hofstra University Portal).
- Log into the Portal using your network
ID and password.
- Click the e-mail button.
|
| [A.4]
How do I set an auto-reply in GroupWise? |
- Have GroupWise open.
- Click the Tools menu
and choose Rules.
- From the Rules dialog box, select the New
button. This will open a New Rule dialog box.
- Type in a Rule name (this can be the word
vacation or some word related to the subject).
- Leave the options alone for When event
is or If conditions are.
- Click then Add Action
option and choose Reply.
- Click the OK button from
Reply dialog box.
- Enter subject and message information,
and then click the OK button.
- Click the Save button.
- Make sure the Rule you created is checked,
and then click Close.
|
| [A.5]
How do I set GroupWise to auto-forward to my home e-mail account? |
- Click Tools on the GroupWise
menu.
- Select the Rules option.
- Click the New button.
- Type a subject within the Rule name: field.
You can enter any name you want.
- Click the Add Action
button and select Forward from the drop-down menu.
- Type the off-campus e-mail address where
you want your mail forwarded.
- Click the Save button
to save the rule.
- The check mark indicates that the rule
is active. If unchecked, click the check box to activate
the rule.
- Click Close.
|
Back to top
|
Portal
/ Network Login
|
| [B.1]
How do I log in to the Portal, and can I log in from home? |
|
| [B.2]
What should I do if I receive the message "username/password pair
not found" when I try logging into the Portal? |
If you receive this error message, please contact the Help Desk and a representative
will assist you.
|
| [B.3]
Someone else has logged onto my workstation and it has been locked. How
do I restart? |
Hold and press the power button on the computer for approximately
five seconds until it completely shuts off. Wait another five seconds, power
it back on, and log in with your account network ID and password.
|
| [B.4]
I am attempting to log into Novell and received a "Tree or Server not
found" error message. |
|
This can be an indication that either the network cable is unplugged or
that the server is down.
- Make sure the network cable is securely
plugged in to the computer and on the wall, and try to log in.
- If the error appears again, try restarting
the computer and try logging in again.
- If you are not able to connect after trying
steps 1 and 2, please call the Help Desk and an agent will assist you.
|
| [B.5]
What is my network ID and password? |
Your network ID and password are the same as your e-mail username and password.
Your network ID and password are also the same as your Novell network login.
|
| [B.6]
How do I change my network password? |
There are several ways in which your network password can be changed:
Steps to change your
Hofstra network password from on campus (will only work if you are logged
into the Hofstra network):
- If
you are on campus, and are logged into the Hofstra network, press
the Ctrl + Alt + Delete keys on your keyboard.
- Click
the Change Password button.
- Enter
your password information: old password, new password, and confirm new
password fields.
|
Steps
to change your Hofstra network password from either on or off campus:
- Go
to
http://www.hofstra.edu/password.
- Type
in your network ID and password, then click the Login button.
- Click
the Change Password link located on the left-hand side of the window.
- Type
in your Old password, then type a New password in both the New password
and Retype
password fields. (Note: Please be sure to read and understand the criteria
for the passwords allowed by the system before creating a new password.)
- Click
Submit
|
Back to top
|
Network
Topics
|
| [C.1]
What should I do if I can't save to F:\ and/or S:\ because the drive is
full. |
Please call the Help Desk. A Help Desk agent can assist you and increase your
disk space quota.
|
| [C.2]
I'm logged in but I don't see all of my programs, and why can't I see my
F:\ or S:\drive? |
Although you may be logged into the workstation, not being able to access
your F:\ or S:\ drive may indicate that you are not logged into the Hofstra
network. To fix this, please try restarting the computer, then make sure
that the workstation only checkbox is not checked on the
Novell login window. |
Back to top
|
Windows
Topics
|
| [D.1]
How do I disable my screen saver? |
- Using the mouse, right-click on the desktop
and select Properties from the menu.
- Click Screensaver tab.
- Uncheck the On Resume Password
Protect checkbox.
- Click OK.
|
| [D.2]
How do I change fonts in Windows? |
- Using the mouse, right-click on the desktop
> select Properties.
- Click Appearance tab.
- Click Advanced button
and use left mouse button to click a window.
- Change font using the drop-down list.
- Click OK.
|
| [D.3]
How do I find what model computer I have? |
This can be found on the front of the computer tower (not the monitor).
|
| [D.4]
How do I unlock a workstation if another user is already logged in? |
|
There are two ways. The workstation can be unlocked by the user who is
already logged in to the workstation OR you can restart the computer and
log in with your network ID and password. The computer can be restarted
by holding down the power button for 10 seconds until the machine shuts
down, then power the computer back on.
|
Back to top
|
Hofstra
Online Information System
|
| [E.1]
How do I check my roster on the Hofstra Online Information System? |
- Log in to the Portal: http://my.hofstra.edu.
- Click the Hofstra Online
tab.
- Click Faculty Services.
- Select option for either Brief
Class Roster or Full Class Roster.
- From drop-down menu, select the term and
click Submit.
- Another page with a drop-down will appear.
Select the course and click Submit.
|
| [E.2]
How do I enter grades on the Hofstra Online Information System? |
- Log in to the Portal: http://my.hofstra.edu.
- Click the Hofstra Online
tab.
- Click Faculty Services.
- Select option for Final Grades.
- From drop-down menu, select the term
and click Submit.
- Another page with a drop-down will appear.
Select the course and click Submit.
- Enter grade for each student using the drop-down menu.
- After entering grades, always remember
to enter only the last six digits of your social security number and
click submit.
|
Back to top
|
| |
| [F.1]
How do I access my Hofstra Blackboard account? |
| |
| [F.2]
How do I archive classes in Blackboard? |
- Click the Control Panel
- Click Archive Course
- Click Submit
- Right-click on Click here to download...
and name and save the file with a name that will mean something
2-4 years from now and in a place that you will be able to find again
2-4 years from now.
|
| [F.3]
How do I export/import classes in Blackboard? |
- Choose the course you want to import or
export.
- Click the Control Panel.
- In the Course Options category, select
either the option for Import Package or if you are
exporting a course, select Export Course.
- Follow the steps on the next page, and
when you're done, click Submit.
|
| [F.4]
How do I make my class available (visible) to my students in Blackboard? |
- Choose the course you want to make available.
- Click the Control Panel.
- Click Course Settings.
- Click Course Availability
and answer Yes.
- Click Submit.
|
| [F.5]
As an instructor, what housekeeping tasks must I perform at the end of the
semester to take care of my Blackboard sites? |
You should perform several tasks at the end of the semester for each of
your Blackboard sites.
|
| First:
Save a copy of each site. |
|
1. Click
the Control Panel.
2. Under
Course Utilities, select Export Course.
3.
Select the parts of the
course that you want saved.
You can choose to save: the Content – Announcements, Documents, Assignments,
External Links, etc. The Course Settings: the areas and tools that you
allow the students to use, the entry point, and the button style and color.
The Users and Groups. The Assessments and Pools – all of the quizzes and
surveys. And the Discussion Board. (As a permanent record of the class,
you probably want to save everything. If you want only the material you
need to carry forward to a new class for next year or next semester, you may
need only the Content, Settings, and Assessments and Pools.)
|
| 4. Click Submit.
The process will take a few minutes. After
it finishes collecting the zipped file that is the exportable copy of
your class site, you will be asked to click here to save the file.
|
5. On a PC, right-click to
get the pop-up menu, and then choose Save Target As (or
the equivalent). On a Mac, Control + Click
will get a similar pop-up.
Important: Be sure to choose the location to
which you are saving the file. You should keep a Blackboard Courses folder
in some place that you can find again next year and the year after, and
you should name each of the archive files in some way that will mean
something to you when you are looking for the file again.
|
|
Second:
After exporting the course, make the course unavailable.
When you are sure that you and your students
are through with the material available on the site, do the following:
- Click the Control
Panel
- Click Course
Settings
- Under Course Availability,
change the answer to No.
|
|
Third: Change
your role to student.
As an instructor,
you will continue to see the link to the unavailable course site. If you
want to shorten the list of courses under "Courses you are teaching"
on the My Hofstra Blackboard Page, you can remove the links to the course
sites you no longer need.
Once the course is set to unavailable:
|
- Click
the Control Panel.
- Choose
List/Modify Users. Search for your last name. (The
first couple letters will probably be enough.)
- Click
the properties button and change the User Role to Student. Your account
will still be associated with the class site, but you will no longer
see the link.
|
Back
to top |
