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Date: Mar 04, 2010
Zarb School of Business to Co-Host Fourth Annual American Society for Quality Lean Six Sigma Symposium
Strategies to achieve successful business processes and quality improvementsHofstra University, Hempstead, NY – The Frank G. Zarb School of Business Department of Information Technology and Quantitative Methods and The American Society for Quality, Long Island (ASQ-LI) Section, are co-sponsoring the fourth annual symposium on the business improvement methodologies of Lean and Six Sigma on March 19, 2010 from 8:00 a.m. to 3:00 p.m. at Hofstra USA, North Campus. Senate President Pro Tempore Malcolm A. Smith, majority leader of the New York State Senate, will deliver the luncheon keynote address.
Many in the quality business are eager to take their various programs to the next level but are often challenged when looking for the most efficient and results-oriented path. While application of basic quality tools coupled with management commitment leads to some growth, a focused effort on understanding relationships between variables are required to realize greater gains.
Dean Salvatore F. Sodano notes, "Business improvement methodologies such as Lean and Six Sigma maximize shareholder value by determining the most effective improvement techniques in customer satisfaction, process speed, quality and cost. These tools provide management with a better understanding of the relationships that exist between process input, output and environmental variables."
The symposium will consist of a keynote address, panel discussions and success stories presented by quality professionals such as Master Black Belts, Black Belts and Green Belts on how they used Lean and Six Sigma strategies and tools to realize process improvements.
Keynote: Hon. Malcolm A. Smith, Majority Leader, New York State Senate
Introductory Remarks by John Affisco, Ph.D., professor of Information Technology and Quantitative Methods and academic faculty coordinator M.B.A. in Quality Management, Frank G. Zarb School of Business.
Topic #1 – Voice of the Customer ("VOC") is a cornerstone to successful Six Sigma Deployment by Umberto D’Alessandro, MA, CSSBB, operations director, Pitney Bowes Management Services
Topic #2: Improving HR Service Experience by Lisa Teague, assistant vice president, AXA Equitable
Topic #3: Decreasing Turn around Time of Initial Query Issues by Anthony Graziosi, associate director of site services, ICON Central Laboratories
Topic #4: Becoming the Test Tube: Transforming Laboratory Testing Turnaround Time Using Lean and Six Sigma Methodologies by Carolyn Sweetapple, RN, C.P.A., MBA, vice president for finance and business operations, Krasnoff Quality Management Institute of the North Shore-LIJ Health System
Topic #5: Beyond the Borders: What My Students Taught Me by Yosef D. Dlugacz, Ph.D., senior vice president and chief of clinical quality, education and research, Krasnoff Quality Management Institute, a division of North Shore-LIJ Health System.
The cost to attend the symposium, which includes a continental breakfast and lunch, is $100 for ASQ Members and $125 for nonmembers. The registration fee is waived for Hofstra students, faculty and staff.
For additional information please contact ASQ-LI’s Arrangement Chair Rupal Doshi at (631) 428-2209 or visit www.asqlongisland.org to register.
About the Frank G. Zarb School of Business
The Frank G. Zarb School of Business at Hofstra University believes that the best business education provides students with a sound knowledge of their field combined with a broad, well-rounded program of study guided by an experienced faculty committed to excellence. Recognized by The Princeton Review, BusinessWeek, U.S. News and World Report and Forbes Magazine as being among the top graduate and undergraduate business programs in the country the Zarb School continues to provide its students will a solid educational background that prepares them to excel in their chosen field.
About Hofstra University
Hofstra University is a dynamic private institution where students can choose from about 150 undergraduate and more than 160 graduate programs in liberal arts and sciences, business; engineering; communication; education, health and human services; and honors studies, as well as a School of Law.