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Comments & Suggestions Archive

December 1, 2004

Suggestion: "Could you reorder books that have been assumed lost for over a year? Other people do want them."

Response: "Thank you for bringing this up. We are currently working on a major project to identify these items and replace them when appropriate. We have also streamlined our procedure for replacing missing items."

Sarah McCleskey
Head of Access Services


October 28, 2004

Suggestion: "The process of recommending a book is a little difficult, starting from the difficulty of remembering just where the form is located. It really should be more visible, perhaps via a higher level button. In addition, there ought to be some automated process by which we could be notified a) whether our request will be accepted and b) when the book comes in or is expected to be in."

Response: "Thanks for writing. We have the electronic order form in several places. It is in the Contact Us section of the left frame as well as in the Hofstra Electronic Library. I will keep your suggestion on file for incorporation into the next re-write of the page.

The receipt of your electronic book recommendation should be acknowledged. I will remind the librarians who review these requests to do so. I will also direct my staff to notify faculty members when these books arrive."

Howard E. Graves
Senior Assistant Dean for Systems and Technology
Chair of Technical Services


October 21, 2004

Comment: "I use the 10th floor as a silent study room. Nobody ever moderates the noise level there. People constantly sit at tables together and talk. It is rude and inconsiderate. Not once has anybody on duty ever said anything to someone while I was there. These rules need to be enforced strictly! "

Response: "Thank you for your input. The 10th floor is designated as a quiet study area. I will contact Public Safety to ask for more strict enforcement of the policy in the future. Also, feel free to report problems to staff at the Circulation Desk in Axinn Library. They can contact the officer on duty for you. I'm sorry for the inconvenience; I know it is important to have a quiet area to study and I hope we can correct this problem. "

Sarah McCleskey
Head of Access Services


October 21, 2004

Comment: "Taking out books takes twice as long as it used to."

Response: "The time it took you to check out your books may have caused by new policies implemented recently to tighten security within our online system. Once full-time staff and student workers are more used to the new procedures, we should be back to the usual speed unless there is a problem with your account."

Sarah McCleskey
Head of Access Services


October 13, 2004

Suggestion: "Please allow students and alumni to renew books via e-mail or phone - Dragging 29 books to renew is a drag."

Response: "The Hofstra University Library plans to offer an e-mail renewal service to students in the near future, however we do not foresee providing this service to alumni. Because of the significant impact on staff workflows involved in adding this service for our primary constituents (students and faculty), we feel that we cannot offer the service to other borrowers at this time."

Sarah McCleskey
Head of Access Services


October 13, 2004

Comment: "The old VAX system was faster. You didn't need to waste time on graphics/textboxes/other html to load. Plus you learned about how the computer system worked, that the underpinnings were unix. Plus I miss the old dot matrix printers, there was always a bit of paper to borrow."

Response: "We never expected to get compliments about the old online catalog running on the vax system, but thanks. The web-based catalog is easier to make available remotely and most people are more familiar with the look and feel of the text windows and the mouse. Stop at the Reference Desk for a piece of paper anytime."

Howard Graves
Senior Assistant Dean for Systems and Technical Services


October 8, 2004

Suggestion: "New release books should be on a shelf in the main area for awhile before they are put in the stacks, so that students can browse new books of various subjects."

Answer: "We are delighted with your suggestion, and happy to announce that as of 10/12/04 we will begin putting new books on the shelves in front of the Circulation Desk in Axinn Library."

Sarah McCleskey
Head of Access Services


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