CAREER TRAINING
ACCESS
REPRESENTATIVE
Patient Access Representative
Overview
Patient Access Representatives ensure the efficient registration and intake of patients in medical settings. This program teaches you medical terminology, insurance verification, and electronic health records management.
You will learn to navigate the complexities of billing and reimbursement while maintaining exceptional customer service, preparing you for the Certified Healthcare Access Associate (CHAA) credential.
Syllabus
- Patient Intake: Registration, appointment scheduling, and patient education.
- Insurance & Billing: Verification of coverage and understanding reimbursement.
- Technical Skills: Medical terminology and Electronic Health Records (EHR).
- Compliance: HIPAA regulations and patient privacy protocols.
Instructor
Rachael Delekta, MBA
Rachael is a Certified Electronic Health Records Specialist with an MBA in Healthcare Administration. She has over ten years of experience in healthcare software, medical records, and claims auditing.
FAQs
What are the main duties? Registration, insurance verification, and patient scheduling are the core focus.
Which certification is covered? This prepares you for the CHAA (Certified Healthcare Access Associate).
Is medical terminology included? Yes, we provide comprehensive training on medical terminology.
What environments do they work in? Mostly hospitals, clinics, and outpatient diagnostic centers.