HofstraCards are the property of Hofstra University. It must be carried at all times and presented to University officials upon request. Cards are nontransferable. Unauthorized use, alteration, or duplication for fraudulent use warrants confiscation and/or disciplinary action. Cards become invalid upon termination of affiliation with the University and must be surrendered upon request. Cards will be inactive for expenditure until a validated receipt is presented to the Office of HofstraCard Services or until payment is made at Student Financial Services.
Your account and personal information will be kept strictly confidential between you, the Office of HofstraCard Services, and Hofstra University. Outside parties will not be privy to information about you, your account, or the purchases you make unless your expressed consent is given or we must comply with government agencies or court orders.
Fees and Types of Transactions
There are no transaction or yearly cardholder fees associated with the HofstraCard. All transactions are point-of-sale transfers and are debited from a cardholder's account on a declining balance. There is no amount of credit extended.
Verification of your identity will be determined at each transaction or point of access. If a transaction is believed to be unauthorized, the transaction can be denied. The HofstraCard may be confiscated until proper authorization and identity verification is established.
Error Resolution Procedures
In case of errors or for questions about deductions from your declining balance, please contact the Office of HofstraCard Services as soon as possible. We must hear from you no later than 60 days after you learn of the error. You will need to tell us:
- Your name and account number.
- Why you believe there is an error and the dollar amount involved.
- Approximately when and where the error took place.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will generally complete our investigation within 10 business days and correct any error promptly. In some cases, an investigation may take longer, but you will have the use of the funds in question after the 10 business days. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account during our investigation.
For errors involving transactions at point-of-sale terminals in the dining locations, the periods referred to above are 20 business days instead of 10 business days.
If we decide that there was no error, we will send you a written explanation within three business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.
Liability for Unauthorized Use
Liability for unauthorized use for declining balance purposes shall not exceed the lesser of $50 or the amount of the unauthorized use if reported within two business days of the loss or theft of the card. If the loss or theft is not reported within two business days, liability shall not exceed the lesser of $500 or the sum of $50 or the amount of unauthorized use that occur within the two business days, whichever is less; and the amount of unauthorized use that occurs after the close of two business days and before notice was given, provided it can be established that the use would not have occurred had loss or theft been reported within that two-day period.