January Support

For Faculty, Staff, and Administrators:

Welcome Back! Technology Tools and Support for January

Happy New Year, and welcome back! ITS is here to support you whether you're working on campus or remotely. In that spirit, we wanted to remind you of several key technology tools that are available to help make it easier for you to work -- and to collaborate with your colleagues -- from anywhere.

Tools to help you work from anywhere

Online meetings: Zoom
Host a class or meeting online with video and audio.

  • To learn how to log in to your Hofstra Zoom account, start here.

Remote access: VPN
Access on-campus resources from off-campus.

Software-based access to your Hofstra phone: Jabber
Make, receive, and transfer calls remotely using your Hofstra extension.

  • If your computer isn't already configured with Jabber, the ITS Service Desk will help you set it up. To get started, call (516) 463-7777, or email

Forwarding your Hofstra phone: Extension Mobility
Calls ring at your desk and on your cell phone at the same time.

  • Incoming calls to your Hofstra extension will also ring on an outside number you designate (e.g. your cell phone). Once you answer the call on one phone, the other phone stops ringing.
  • Outgoing calls will come from the number you dial from. If you call another Hofstra phone from the number you designated, the phone you dialed will show your Hofstra extension as the caller ID.
  • If your Hofstra phone isn't already configured for Extension Mobility, the ITS Service Desk will help you set it up. To get started, call (516) 463-7777, or email

File access and collaboration: OneDrive
Store your Hofstra files in the cloud, access them from anywhere, and collaborate in Microsoft Office in real time.

Direct messaging and chat: Microsoft Teams
Real-time messaging and team-based chat.

  • To learn more about Teams, start here.
  • We haven't talked much about Teams previously, but it's in use by several areas around the University.
  • Teams is accessible to all faculty, staff, and administrators.

Faculty webinars from ITS EdTech

ITS EdTech is pleased to offer a series of webinars to help you make any last-minute adjustments as you transition a January Session course to remote learning, and to prepare for teaching with technology this spring. Topics include setting up Blackboard, using Turnitin and Respondus, and virtual instructional technology office hours to get answers to your questions.

We're here to support you!

Through January 28, the ITS Service Desk is operating on our January Session schedule:

Support via


Phone - (516) 463-7777

Mon.-Fri. 8 a.m. to 5 p.m.

Email -

Mon.-Fri. 8 a.m. to 5 p.m.

In-person – 125 Axinn Library, adjacent to the Cultural Center Theater
Please schedule an appointment for service.

Mon.-Fri. 9 a.m. to 5 p.m.

The ITS Service Desk is closed on designated University holidays.

Drop-in sessions available
Join us for half-hour, topic-specific sessions covering these tools:

  • VPN and Remote Desktop
    Wednesday, January 5, 11:30 a.m. (Register here)
  • Getting Started with Jabber
    Wednesday, January 5, 2:30 p.m. (Register here)
  • Accessing Your Hofstra OneDrive
    Friday, January 7, 11:30 a.m. (Register here)

Supporting January Session, and gearing up for spring

The ITS team is working to support students and faculty through the January Session. As always, we're also using the month of January to get ready for the spring semester. We're updating technology in more than 30 classrooms, rolling out new computer equipment, preparing for the spring online course development cycle, and making upgrades to several major components of the University's networking and security infrastructure.

Thank you!

On behalf of the entire ITS team, our best wishes for a very Happy New Year and a successful and engaging January Session.

Steve Fabiani
Vice President, Digital Innovation and Technology
Hofstra ITS