About Hofstra
Hofstra University is a dynamic private college on Long Island, NY, where students can choose from more than 140 undergraduate and 150 graduate programs in liberal arts and sciences, business, communication, education, health and human services, and honors studies, as well as a School of Law and School of Medicine. | more |
Events
Student Computing Services (SCS) offers a variety of job opportunities:
SCS - Technical Support Specialist
Requirements (Training is available):
- Customer service skills
- Basic computer technician skills (troubleshooting OS, network, web & browser, commonly used apps)
- Judgment to escalate appropriately
- Successful training outcomes
Tasks:
- Answer phone calls and walk-in visits
- Solve first-line technical problems with University supported software
- Appropriately escalate problems as needed to other IT staff
- Be certified to train people with University supported software to an advanced level (installation and runs; accomplishes specific tasks)
Problems need correct, fast solutions; customers need to be educated as well as satisfied.
Training will be provided but hiring preference will be for people who have advanced technical skills (though customer service skills are paramount).
If interested, send an email with your resume attached.
SCS - Learning Support Specialist
Requirements (Training is available):
- Customer service skills
- Multimedia production skills (Adobe apps, video and audio production)
- Copyright compliance training
- Certified to train people in learning support applications: multimedia production apps, field-specific apps to a basic level (installation and runs)
Tasks:
- Answer calls and walk-in questions to do with multimedia production apps, discipline-specific apps (to basic level), designated academic activities
- Produce training materials, classes, and social media communications to educate the student body on digital citizenship topics, multimedia production topics
- Work with specific classes to complete specific assignments
- Help coordinate with other tutoring services
Questions need helpful answers, pointers to more detailed resources; technician is expected to identify training needs for whole community, cooperate to accomplish them.
Training will be provided but preference will be given to people who have advanced multimedia production skills or teaching skills (though customer service skills are paramount).
If interested, send an email with your resume attached.
SCS - Printing Support Specialist
Requirements (Training is available):
- Support all-campus academic printing
- Independent
- Responsible
Tasks:
- Work directly with Manager of Student Computing to maintain distributed printer resources
- Manage own schedule
- Identify and escalate problems with professional judgment
Printers need to be working all the time; no gaps in service, no customer calls
Training will be provided; candidates must be responsible, professional, capable of solving problems correctly and independently
If interested, send an email with your resume attached.
SCS - Repair Support Specialist
Requirements (Training is available):
- Customer service skills
- Ability to diagnose and repair software and hardware problems
- Opportunity for vendor certification for repair
- Strong research and problem-solving capabilities
- Experience with Windows and Mac operating system installations
Tasks:
- Work independent shifts in the Repair Shop and shifts with full-time technicians
- Repair machines in a timely, efficient, accurate manner
Position will need to coordinate effectively between vendors, full-timers, guidelines for charges and repair, and the customer’s needs and requirements. The goal is to keep all student machines up and running at all times.
Training will be provided but preference will be given to those with a high level of computer repair skills (Dell, Lenovo, Apple) already.
If interested, send an email with your resume attached.