Networks and Telecommunications

Student Voicemail Training - SciTech Phone

To Initialize Mailbox

• Dial 3-5000, hit the # key and enter your 5-digit extension
• Enter temporary password 1-2-3-4-5, then press #
• Change to your own personal password, then press #
• Record your first and last name, press #
• Record a personal greeting, then press #

To Retrieve Messages

• Dial 3-5000, hit the # key and enter your 5-digit extension
• Enter personal password
• Press 1 to review your messages.
• While reviewing your messages you may do the following:
  • Press 3 to fast forward a message 3 seconds
  • Press 1 to rewind a message 3 seconds
  • Press 3-3-7 to fast forward to the end of a message and delete the message 
• At the the end of each message you have the following options:
  • Press 7 to erase the message
  • Press 8 to reply to the message
  • Press 9 to save the message for up to 10 days
  • Press 0 to hear more options
  • Press 4 to replay the message
  • Press 5 to get envelope information
  • Press 6 to send a copy of the message

NOTE: You can receive up to 10 messages at one time before your mailbox becomes full. Once your mailbox becomes full, you must delete messages before you can receive any more.

To Send a Message

• Dial 3-5000, hit the # key and enter your 5-digit extension
• Enter personal password
• Press 2 to send a message
• Record your message, then press #
• Enter the mailbox number of the person to receive the message. If you do not know the mailbox number you press # and use the spell by name directory.

Personal Options

Personal options give you the ability to change your recorded name, greeting or password at any time.

To Record a New Name

• Dial 3-5000, hit the # key and enter your 5-digit extension
• Enter personal password
• Press 4 for personal options
• Press 3 to record greeting
• Press 3 to change recorded name
• Follow the directions of the recorded voice

To Change Personal Password

• Dial 3-5000, hit the # key and enter your 5-digit extension
• Enter personal password
• Press 4 for personal options
• Press 2 to change administrative options
• Press 1 to establish or change passwords
• Press 1 to enter personal password
• Follow the directions of the recorded voice

Voicemail Troubles

If you have any problems or questions, dial ext. 3-6602 and a Telecom representative will be happy to assist you.

Student Voicemail Training - Cisco Phone - Asterisk Voicemail

Asterisk answers your telephone automatically and plays your personal greeting to the caller.  You can retrieve your messages by dialing an access number  at any time, from anywhere. 

Voicemail Pilot Number : (46)3-2400
Default mailbox password: “5-Digit extension”

1 - Listen to Messages
2 - Change folders
3 - Advanced options

1 - Send reply             
2 - Call back
3 - Envelope
4 - Outgoing call
5 - Leave message
* - Return to main menu

4 - Play previous message
5 - Repeat current message
6 - Play next message
7 - Delete current message
8 - Forward message to another mailbox
9 - Save message in a folder
* - Help; during msg playback: Rewind
# - Exit; during msg playback: Fast forward

0 - Mailbox options

1 - Record your unavailable message
2 - Record your busy message
3 - Record your name
4 - Change your password
* - Return to the main menu
* - Help
# - Exit

*** Asterisk Voicemail allows you to have messages sent to your email account, you will receive a copy of each of your voice mail messages as an attached .wav file that you can play through your computer.  If you chose this option though,  your messages will only be sent to your Email account and not stored on the message server.  To activate this service, contact Telecommunications at 463-6602 and provide your Hofstra Email account information.

To Initialize Mailbox

• Dial 3-2400, from your line and enter your temporary password “5 Digit Extension, then press #.
• Change to your own personal password, then press #.
• Record your name, then press #.
• Record a personal greetings, then press #.

To Retrieve Messages

• Dial 3-2400, from your line and enter your personal password.
• Press 1 for new, unheard messages.
• Press 1 for old messages, when there are no new messages.
• Press 2 to change folders, when there are new messages, and then select the folder containing the old messages.

While listening to a message

• Press # to fast forward message in 3 second intervals.
• Press * to rewind message in 3 second intervals.
• Press 0 to pause/stop message, press 0 again to resume play.
• Press 6 to skip to next message.

After listening to a message

• Press 3-3 for envelope information time and date the message was sent and the caller’s telephone number.
• Press 4 to return to the previous message.
• Press 5 to repeat the current message.
• Press 6 to play next message.
• Press 7 to delete the message (when there is a next message)
• Press 9 to save the message. The system will announce the message number and the folder saved to. You can save a copy of the message to multiple folders:

To Change Personal Greeting

• Access your mailbox
• At the main menu, press 0 for mailbox options
• Select greeting to record:
• Press 1 for unavailable(what callers will hear when you do not answer yourphone)
• Press 2 for busy (what callers will hear when you’re on the phone)
• Press 3 for name (callers will hear the generic system greeting but your name will be in your voice)
• Wait to hear the system prompt, record your greeting, then press # when you’re done.

To Change Personal Password

• Choose a password that is easy to remember
• Access your mailbox
• At the main menu, press 0-5 for password options
• The system will ask you to enter a new password followed by the # key
• Enter your password, press #
• Re-enter your password again and press # to confirm