If you are having any difficulty using this website, please contact the Help Desk at Help@nullHofstra.edu or 516-463-7777 or Student Access Services at SAS@nullhofstra.edu or 516-463-7075. Please identify the webpage address or URL and the specific problems you have encountered and we will address the issue.

Parent and Family Programs

Parent Services

E-BILL

View student's account statement and make payments online.

HOFSTRACARD

Add cash to your student's Dutch Debits account online!

Students can access these services through the Student Services menu within the portal.

CAMPUS EMERGENCY SITUATION FAQs FOR PARENTS

How are Hofstra students notified in case of a campus emergency?
Hofstra students are notified of an emergency through the Campus Alert Notification Network, or CANN. More information about the system is at hofstra.edu/CANNinfo. Please encourage your students to regularly update their contact information, including their cell phone number, in the CANN system, by logging into the Hofstra portal.

How and when are parents notified in case of an emergency, such as hurricane?
If Hofstra’s website is operational, Hofstra’s alert page, hofstra.edu/alert, will contain notifications about an emergency. The campus alert hotline is 516-463-1234. In addition, the Office of Parent and Family Programs will keep parents informed through the Family Link e-newsletter. If you are not on the email list, please subscribe to Family Link. Also, we regularly post on the Hofstra Parents Facebook page as long as we have access to the Internet. During working hours, you are welcome to call the Office of Parent and Family Programs at 516-463-4698. Please bear in mind that before we email or post a message to parents, we need to make sure that information is accurate, that the next steps in the emergency response are in place, and that our campus community has been notified. As Hofstra staff are responding to the emergency, please be aware that taking care of our students is the priority.

I cannot reach my student. What do I do?
Nothing is more nerve-racking than not being able to reach your student. There are many possible reasons for this inability to communicate. For instance, cell phone towers might be damaged during a storm. And if Hofstra’s campus loses power, our staff may not be able to use Hofstra’s email, phone systems and website to post emergency alerts. Please know that our priority is ALWAYS our students’ safety. Hofstra staff members are with your residential students 24/7; they are never alone. Keep checking the Hofstra alert page and the hotline. You may rest assured that the Crisis Management Team is hard at work from the very start of an emergency, day and night.

Does Hofstra have an emergency response plan in place?
Yes. Please click on An Introduction to Hofstra’s Emergency Response Plan at hofstra.edu/alert.

If campus is closed because of an emergency, how long before it opens?
The decision to reopen campus and resume classes and campus activities depends on many factors, such as the restoration of power, ability of faculty and staff to reach the campus, completion of a police investigation, or cleanup of debris. Hofstra’s senior administrators carefully weigh the safety of our community with academic curriculum demands before deciding to close or reopen the campus.

Is there enough food to keep dining services open if campus is closed during an emergency?
Hofstra’s dining operations always plan ahead in case of a hurricane or other weather-related emergencies. The Hofstra alert page would have updates on changes pertaining to food and dining, including locations and hours of operations.

Will students have to make up the missed classes due to a storm?
The Provost’s Office directs faculty regarding scheduling any necessary makeup classes due to snow days and other lost class time due to weather conditions. Faculty may choose from many different options in order to meet instruction time requirements, including distance learning and additional assignments.

Are residential students able to leave campus and go home?
Students should first read and follow the CANN safety alerts and directions. In most campus emergencies, students are not prohibited from leaving campus if they and their family feel it is in their best interest (e.g., in advance of a hurricane or because of an outbreak of the flu). If a student does opt to leave, they should inform their Resident Assistant (RA) of their plans. However, once classes are back in session, students are expected to return to campus.

What if Hofstra has problems with the wireless service and maintaining the website?
Often in a storm, campuses experience difficulties with websites, wireless service and email. Please know that our campus has plans for such incidents, and please be patient as we restore those services. As always, student safety is our priority; in case we are not able to communicate with you, we are taking care of your students. Please keep calling the campus alert hotline at 516-463-1234 – please don’t tie up Public Safety phone lines. Parent and Family Programs Office will post updates on the Hofstra Parents Facebook page and will send the Family Link e-newsletter as soon as we can.

Who is caring for residential students during a campus closure?
The essential staff members of Residential Programs, Dining Services, Public Safety, Plant Department —all who are trained to assist in an emergency—are on campus to ensure that the needs of students are being met. In addition, Hofstra staff are also coordinating a variety of activities and the constant flow of information to students during the closure.

What should I tell to my student who resides off campus or commutes to campus?
The CANN system notifies all of registered Hofstra students, including those residing off campus or commuting, of an emergency situation. Your student will receive a phone call, a text and an email. Ahead of time, students should learn about emergency situations and safety tips through the programming and publications of the Commuting Student Services and Community Outreach.

Is Hofstra’s tap water safe to drink during a storm?
During past storms, while some Nassau County waterfront residents could not drink tap water, Hofstra’s water was safe to drink. Hofstra’s alert page would have updates if the safety of drinking water is compromised.


Any questions? Please email us or call Parent and Family Programs at 516-463-4698.


Parent Services

E-BILL

View student's account statement and make payments online.

HOFSTRACARD

Add cash to your student's Dutch Debits account online!

Students can access these services through the Student Services menu within the portal.