If you are having any difficulty using this website, please contact the Help Desk at Help@nullHofstra.edu or 516-463-7777 or Student Access Services at SAS@nullhofstra.edu or 516-463-7075. Please identify the webpage address or URL and the specific problems you have encountered and we will address the issue.

Student Financial Services

Parent Services

E-BILL

View student's account statement and make payments online.

HOFSTRACARD

Add cash to your student's Dutch Debits account online!

Students can access these services through the Student Services menu within the portal.

Refund Policy

REQUESTING A REFUND

Please visit http://www.hofstra.edu/pdf/sfs/sfs_howto_requestrefund.pdf for instructions on how to request a refund.

  • A credit balance must currently exist on the student account before a refund can be requested. No refunds will be generated based on pending aid.
  • It is the responsibility of the student to monitor the payment activity on their student account via the portal to determine when a credit balance exists. A refund request may then be submitted through the portal (as per the instructions on how to request your refund).
  • Please note that a refund request must be made each time a credit balance is reflected on the student account. Credit balances may result from:
    • Each time financial aid disburses to the student account
    • When charges are reversed
    • When additional payments are applied to the student account

Please Note:  Student accounts are not to be used as bank accounts.  Please do not make recurring, partial refund requests (i.e. on an “as-needed” basis) from the student account.  If such a pattern becomes apparent, the Office of the Bursar/Student Accounts may, at its discretion, refund the full, available credit balance on the student account.


RECEIPT METHOD
Students have a choice between:

  • eRefund (“Direct Deposit”)
    • The refund will be sent directly from the University’s bank to a designated personal U.S. bank account. Please visit http://www.hofstra.edu/pdf/sfs/bursar/sfs_howto_erefund.pdf  for instructions on how to create the direct deposit eRefund account.
    • This is the most efficient means of receiving a refund. Once an eRefund account is established, all future refunds will be processed to this designated account, unless the authorization is revoked by the student.
    • The student will automatically receive an email each time that a eRefund is sent electronically to the designated U.S. bank account.
    • It is the student’s responsibility to ensure the bank account is entered correctly upon setup and to verify the availability of funds in the bank account before making transactions (withdrawals, writing checks, etc.).
  • Mail
    • Checks will be mailed to the mailing address listed on the student’s account, which can be found on the Hofstra portal.
    • NOTE: You must ensure that the mailing address on the portal account is accurate! If a check is sent to an address at which a student no longer resides, considerable delays will occur while the address is updated/corrected and a new check is produced.
  • In-person pick up
    • Checks will be available for pick up in room 206, Memorial Hall (South Campus).  
    • The student must present their student ID card to receive the check. 
    • The student will receive an email from the Office of the Bursar/Student Accounts once the check is ready to be picked up. Checks not picked up after three weeks will be mailed to the mailing address as listed on the student’s account.

WHY DID I RECEIVE A REFUND?

If you received a refund that you did not request, it is most likely due to Federal Mandates:

  • Students who receive Federal Title IV financial aid that exceeds the total of their institutional charges for the term are required to receive an automatic refund within fourteen days of the earliest of either the date of the disbursement to the student account or the start of the term.
    • The only exception is for those students who have completed the Title IV authorization form and therefore authorized the University to hold excess Title IV funds for the term.  Instructions to complete the Title IV authorization form are found at http://www.hofstra.edu/pdf/sfs/sfs_StudentFundAuth_instructions.pdf
    • Please note that the University is required to refund the excess Title IV funds at the end of the loan period, even for those students who have the hold authorization on file.