Inactive Creative Services Jobs Policy
If an artist sends a proof to a client for feedback or approval and no response is received, the artist will email the client on the Monday following the last contact with a reminder that a response is needed.
If the client does not respond by the following Monday, the artist will send a second follow-up to the client.
If the client does not respond within a week of the second follow-up, the job will be considered inactive and placed in the inactive file in the Creative Services studio. The artist will not initiate any further follow-up with the client on an inactive job.
If the client responds at some later point regarding an inactive job, the artist will inform the client that the job is inactive and has been returned to the Creative Services queue, behind jobs currently in progress. The job will have to be reviewed once it is picked up again to ensure the content is still correct and not out-of-date.
If a job is inactive for two months (per a regular review of the inactive file), it will be considered abandoned, and the job will be canceled in WebCRD (and the client will receive an email notification, along with their edited text file, if applicable). To restart the job, the client must resubmit it via WebCRD.
The goal of this policy is to help prevent the artists in Creative Services from spending unnecessary time on repeated follow-ups and keep their focus on active jobs. This also helps ensure that clients who are diligent in responding receive the most expeditious creative services.