If you are having any difficulty using this website, please contact the Help Desk at Help@nullHofstra.edu or 516-463-7777 or Student Access Services at SAS@nullhofstra.edu or 516-463-7075. Please identify the webpage address or URL and the specific problems you have encountered and we will address the issue.

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For Employees: Resources for Working Remotely

ITS Technical Support Services

We have adjusted our ITS Help Desk schedule to better accommodate increased demand as faculty and students move online, and employees adjust to working remotely. Due to volume, you may experience longer hold times and other delays. Thank you in advance for your patience during this unique time.

Help Desk Analysts are available by phone (516-463-7777) and e-mail (help@hofstra.edu).

  • On days when classes are in session: Monday through Thursday from 8 a.m. to 8 p.m., Friday from 8 a.m. to 5 p.m.
  • On days When classes are not in session: Monday through Friday from 8 a.m. to 5 p.m.
  • The ITS Help Desk is closed on University holidays.

Walk-in support will be offered by appointment only.

  • Support will be limited to the hands-on preparation, deployment, and physical repair of Hofstra-owned laptops and other mobile devices.
  • To schedule an appointment, click here.
  • All other technical support will be provided by phone or e-mail.

If You Have a Hofstra Laptop:

You can connect your Hofstra laptop to your home Internet connection to access many Hofstra services when you’re not on campus.

These services include:

You will need to request VPN access, and install the Hofstra VPN client on your Hofstra computer to access any of the following:

  • Jabber softphone (see Telephone, below)
  • Certain encrypted folders on the S drive
  • Banner and related services
  • Some departmental Access databases

If You Don’t Have a Hofstra Laptop

You can use your home computer and Internet connection to access many Hofstra services when you’re not on campus.

These services include:

You will need to request VPN access, and install the Hofstra VPN client on your personal computer to access any of the following:

  • Jabber softphone (see Telephone, below)
  • Microsoft Remote Desktop Connection, to connect to your Hofstra-owned desktop Windows computer. This is required to access services including:
    • Certain encrypted folders on the S drive
    • Banner and related services
    • Some departmental Access databases

Video and Audio Conferencing with Zoom

All Hofstra faculty, employees, and students have access to Zoom for on-demand video conferencing, screen sharing, and audio conferencing, including an option to dial in from a cell phone or landline.

  • Access Zoom at https://hofstra.zoom.us
  • For training materials designed specifically for Hofstra faculty, click here.
  • For a getting started guide for Zoom, click here.

Telephone (By Request)

Two options are available to receive calls from your Hofstra desk phone when you’re not on campus.

  1. Forward calls from your Hofstra desk phone to your cell phone:
    • "Set it and forget it" option for those who want to be able to answer Hofstra calls on their personal phone, and don’t mind making outbound calls from their personal number.
    • Inbound calls to your Hofstra extension will ring to your cell phone at all times, until you disable forwarding.
    • Outbound calls from your cell phone will show your cell phone number as the caller ID.
  2. Use Jabber softphone via VPN to access a full-featured copy of your Hofstra desk phone:
    • For those who need direct extension-to-extension dialing, and outbound calls that come from their Hofstra caller ID.
    • Jabber app can be installed alongside the Hofstra VPN client on Windows, MacOS, iPhone, or Android.
    • Inbound calls to your Hofstra extension will ring to your Jabber app, as long as the app is open and you are connected to VPN.
    • Outbound calls made via Jabber will show your Hofstra caller ID.
    • For best results, we recommend that you use a USB headset when you use Jabber on Windows or MacOS, but speakerphone is available if you don’t have a headset.

Note: If you normally answer calls from a call queue, you must use Jabber on Windows or MacOS. Forwarding and Jabber mobile apps will not work with call queues. This note applies to you if you normally log in to Cisco Finesse before calls ring to your Hofstra desk phone.

To request one of the above telephone services, please e-mail help@hofstra.edu. Chargebacks for these services are suspended at this time.


Did You Know?
  • There were 30 educational institutions that experienced data breaches in 2014. Learn more about data security at //bit.ly/1GVcG4b.

    //www.huffingtonpost.com/kyle-mccarthy/five-colleges-with-data-b_b_6474800.html
  • Hofstra Telecommunications works on the TV network, the data network, and the various outdoor emergency endpoints in addition to the telephone system.

  • There are about 3,500 phones, 2,000 TV connections and 10,000 data connections on campus.

  • Three out of five Hofstra students prefer a learning environment with some online components.

  • 62% of Hofstra students agree that technology makes them feel connected to what's going on at the university.

  • You have your own personal email blacklist. When you receive spam, right click on it, choose Junk, then choose Block Sender or Junk E-mail options.

  • Spam and Phishing emails are different! Spam is annoying but harmless. Phishing is malicious and needs to be reported. Learn more at www.hofstra.edu/itsecurity.

  • During the average month the Hofstra IT department blocks 109,000 Spyware / Viruses.

  • You can use the Previous Versions feature of Microsoft Windows to restore local or network files and folders that you accidentally modified or deleted.

    //windows.microsoft.com/en-us/windows/previous-versions-files-faq#1TC=windows-7
  • You can access your mapped drives (F:, S:, etc.) from any web browser on or off campus through the myfiles feature in the Hofstra portal.

  • Not a fan of "Conversation View" in Office 365? You can switch by clicking the arrow next to All in your Inbox and selecting "View As - Messages."

  • Planning for the yearly Memorial Day Banner software upgrade starts in November and involves almost every administrative department on campus.

  • You can get Help Desk Info, Tech Tips, and Microsoft Online Learning info at Hofstra by going to this link.

    //www.hofstra.edu/About/it/index.html
  • The programming department creates and maintains programs and forms that enable students and faculty to use Blackboard.

  • The programming department creates and maintains programs and forms that enable students and faculty to use tutortrac.

  • The programming department creates and maintains programs and forms that enable students and faculty to use TK20.

  • The programming department creates and maintains programs and forms that enables UG admissions to process 100,000 recruits a year via more efficiently.

  • The programming department creates and maintains programs and forms that enables Payroll to process employees information more efficiently.

  • The programming department creates and maintains programs and forms that enables the registrar to assist students in registering more efficiently.

  • The programming department creates and maintains programs and forms that enables the student and registrar to use the degree works degree auditing tool.

  • The new my.hofstra.edu portal is responsive and can be used on a mobile device or tablet.

  • The SEAS Co-Op program help students prepare for their career in technology and engineering by forming partnerships with companies.

    //www.hofstra.edu/academics/colleges/seas/co-op/index.html
  • SEAS launched its Center for Innovation last year and it aims to connect faculty with regional partners which then meets with students.

    //www.hofstra.edu/academics/colleges/seas/seas-center-innovation.html
  • The SEAS Big Data Lab is currently supporting research and teaching initiatives that support virtualization and process intensive tasks.

    //www.hofstra.edu/academics/colleges/seas/computer-science/computer-big-data-lab.html
  • Hofstra maintains over 1,400 lab computers for student use.

  • What to know to how to effectively integrate a teaching tool into your course? Contact FCS.

  • Did you know FCS can you help you think of strategies to improve information retention for your students?

  • What to know what virtual reality is all about? Curious if virtual reality is a fit for you curriculum? Give FCS a call.

  • FCS provides multiple workshops on various teaching tools. Call us to schedule an appointment at 463-7777, option 2, then 1.

  • What to know how that thing works in the classroom? Give FCS a shout at FCSHelp@hofstra.edu

  • You have heard of the Smartboard, but don't know how to use it. Call FCS to find out what its all about at 463-7777, option 2, then 1.

  • Want to up your Blackboard skills? Contact FCS at FCSHelp@hofstra.edu

  • Your students love to collaborate with their classmates. Let FCS show you how to achieve new teacher-student and student-student collaboration.

  • Did you know that Production Control has an email product that allows you to customize/personalize an email that can be sent to thousands of people in seconds.

  • Did you know that you should check with the Help Desk before upgrading your Java version?

  • Hofstra's electronic document storage tool contains 2.4 million documents spanning over 7 million pages? That's the equivalent of 350 4-drawer filing cabinets.

    //www.ilmcorp.com/tools-and-resources/estimate-the-number-of-pages-or-images-2?utm_expid=8698141-5.8hJO1lAmSS625OzLZIpCmQ.1&utm_referrer=http%3A%2F%2Fwww.ilmcorp.com%2Ftools-and-resources%2Froi-calculator
  • Most classroom problems can be fixed in less than 24 hours if reported to the Help Desk right away.

  • Hofstra IT is testing wireless projection from laptops and other devices in a few classrooms on campus. Call FCS @ 3-6894 and let us know if you're interested.

  • Every classroom should have wireless internet access. If you're experiencing a weak signal, or no signal at all please report it to the Help Desk.

  • Hofstra IT replaces all classroom AV and computer equipment on a set schedule, greatly reducing in room failures and repair times.