For Employees: Resources for Working Remotely
ITS Support Services
Service Desk Analysts are available by phone (516-463-7777) and email (help@hofstra.edu).
- On days when classes are in session: Monday through Thursday from 8 a.m. to 8 p.m., Friday from 8 a.m. to 5 p.m.
- On days When classes are not in session: Monday through Friday from 8 a.m. to 5 p.m.
- The ITS Service Desk is closed on designated University holidays.
In-person support will be offered by appointment only.
- To schedule an appointment, please visit the ITS Service Portal.
- The ITS Service Desk is adjacent to Hammer Lab, room 125 Axinn Library East.
If You Have a Hofstra Laptop:
You can connect your Hofstra laptop to your home Internet connection to access many Hofstra services when you’re not on campus.
These services include:
- Outlook Web App (e-mail), https://outlook.office.com
- OneDrive (cloud-based file sharing and storage), https://onedrive.live.com
- Zoom (video/audioconferencing), https://hofstra.zoom.us
- My Hofstra Portal, https://my.hofstra.edu
You will need to request VPN access, and install the Hofstra VPN client on your Hofstra computer to access any of the following:
- Jabber softphone (see Telephone, below)
- Certain encrypted folders on the S drive
- Banner and related services
- Some departmental Access databases
If You Don’t Have a Hofstra Laptop
You can use your home computer and Internet connection to access many Hofstra services when you’re not on campus.
These services include:
- Outlook Web App (e-mail), https://outlook.office.com
- OneDrive (cloud-based file sharing and storage), https://onedrive.live.com
- Zoom (video/audioconferencing), https://hofstra.zoom.us
- My Hofstra Portal, https://my.hofstra.edu
You will need to request VPN access, and install the Hofstra VPN client on your personal computer to access any of the following:
- Jabber softphone (see Telephone, below)
- Microsoft Remote Desktop Connection, to connect to your Hofstra-owned desktop Windows computer. This is required to access services including:
- Certain encrypted folders on the S drive
- Banner and related services
- Some departmental Access databases
Video and Audio Conferencing with Zoom
All Hofstra faculty, employees, and students have access to Zoom for on-demand video conferencing, screen sharing, and audio conferencing, including an option to dial in from a cell phone or landline.
- Access Zoom at https://hofstra.zoom.us
- For training materials designed specifically for Hofstra faculty, click here.
- For a getting started guide for Zoom, click here.
Telephone (By Request)
Two options are available to receive calls from your Hofstra desk phone when you’re not on campus.
- Forward calls from your Hofstra desk phone to your cell phone:
- "Set it and forget it" option for those who want to be able to answer Hofstra calls on their personal phone, and don’t mind making outbound calls from their personal number.
- Inbound calls to your Hofstra extension will ring to your cell phone at all times, until you disable forwarding.
- Outbound calls from your cell phone will show your cell phone number as the caller ID.
- Use Jabber softphone via VPN to access a full-featured copy of your Hofstra desk phone:
- For those who need direct extension-to-extension dialing, and outbound calls that come from their Hofstra caller ID.
- Jabber app can be installed alongside the Hofstra VPN client on Windows, MacOS, iPhone, or Android.
- Inbound calls to your Hofstra extension will ring to your Jabber app, as long as the app is open and you are connected to VPN.
- Outbound calls made via Jabber will show your Hofstra caller ID.
- For best results, we recommend that you use a USB headset when you use Jabber on Windows or MacOS, but speakerphone is available if you don’t have a headset.
Note: If you normally answer calls from a call queue, you must use Jabber on Windows or MacOS. Forwarding and Jabber mobile apps will not work with call queues. This note applies to you if you normally log in to Cisco Finesse before calls ring to your Hofstra desk phone.
To request one of the above telephone services, please e-mail help@hofstra.edu. Chargebacks for these services are suspended at this time.