CAMPUS ACCESS

Cashiers and University departments will only accept cards that belong to the holder. Do not loan your identification card to anyone.

Decoded and damaged cards may be rejected by the card readers.

• Do not bend, fold, or expose your card to excessive heat, washing, or other damaging elements.
• Do not pass your card through any other system (ATMs), as decoding may occur.
• Do not leave your card on or near electromagnetic equipment, i.e., microwaves, iPods, televisions, cellphones, or radios.
• Do not punch holes in your card.
• Avoid getting your card wet.

In the event that you lose your identification card or it is stolen, you may deactivate it on the Hofstra Online Information System under the Campus Access section, located in the Hofstra portal (my.hofstra.edu). After confirmation, the card will then be deactivated and will not be useable until you come into our office with the card or request a replacement. Once you receive the new card, please go to the library so they may update your barcode in the system.

Please note: Once a new card has been issued, even if you find an old card, we cannot reactivate it for you, as the card system does not permit a card to be reissued. Because students are permitted to possess only one identification card, the Office of Campus Access will confiscate any card determined to be superseded by a newer issuance.

The fee to replace your lost identification card is $25.00. Cards with normal wear and tear, or deemed to be defective, will be replaced free of charge.

Hofstra identification cards are the property of Hofstra University. It must be carried at all times and presented to University officials upon request. Cards are nontransferable. Unauthorized use, alteration, or duplication for fraudulent use warrants confiscation and/or disciplinary action. Cards become invalid upon termination of affiliation with the University and must be surrendered upon request. Cards will be inactive for expenditure until a validated receipt is presented to the Office of Campus Access or until payment is made at Student Financial Services.

Your account and personal information will be kept strictly confidential between you, the Office of Campus Access, and Hofstra University. Outside parties will not be privy to information about you, your account, or the purchases you make unless your expressed consent is given or we must comply with government agencies or court orders.

There are no transaction or yearly cardholder fees associated with the identification card. All transactions are point-of-sale transfers and are debited from a cardholder’s account on a declining balance. There is no amount of credit extended.

Verification of your identity will be determined at each transaction or point of access. If a transaction is believed to be unauthorized, the transaction can be denied. The identification card may be confiscated until proper authorization and identity verification is established.

In case of errors or for questions about deductions from your declining balance, please contact the Office of Campus Access as soon as possible. We must hear from you no later than 60 days after you learn of the error. You will need to tell us:

• Your name and account number.
• Why you believe there is an error and the dollar amount involved.
• Approximately when and where the error took place.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will generally complete our investigation within 10 business days and correct any error promptly. In some cases, an investigation may take longer, but you will have the use of the funds in question after the 10 business days. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account during our investigation.

For errors involving transactions at point-of-sale terminals in the dining locations, the periods referred to above are 20 business days instead of 10 business days.

If we decide that there was no error, we will send you a written explanation within three business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.

Liability for unauthorized use for declining balance purposes shall not exceed the lesser of $50 or the amount of the unauthorized use if reported within two business days of the loss or theft of the card. If the loss or theft is not reported within two business days, liability shall not exceed the lesser of $500 or the sum of $50 or the amount of unauthorized use that occur within the two business days, whichever is less; and the amount of unauthorized use that occurs after the close of two business days and before notice was given, provided it can be established that the use would not have occurred had loss or theft been reported within that two-day period.